Frequently Asked Questions

Frequently Asked Questions


Sulitify takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.
Please check if you’ve received an order confirmation email from us. If not, please send us an email at support@sulitify.com with your Name and Item that you’ve ordered so we can check if your order pushed through.
If your order is successful, you should get an order confirmation in the email address you provided. If it’s not in your inbox, please check your spam mail in case it was misplaced there. If you still can’t find it, send us an email at support@sulitify.com.
Please contact support@sulitify.com with your name and billing address and we’ll help you find it!
Yes, the health products we offer are safe! They are FDA-approved, HALAL-certified, and GMP-certified, ensuring the highest quality and safety standards.
Once your package has been shipped, you can’t make changes to your delivery address so we advise to double check your shipping address before checking out. If the order has not been shipped or still in process, we can help you get your products to the right place! Send us a note at support@sulitify.com or call (639)68-297-4375 with your order number and the correct shipping address.
We don't offer returns or refunds, so we recommend double-checking your cart before you check out. Everything we sell is carefully inspected and packed to make sure it’s top-notch. For more information please click here
The total delivery time includes order processing time and shipping time. Processing usually takes 2-10 days, depending on stock availability. Shipping time varies by method and destination. Depending on your location and the chosen shipping method, the delivery to your home usually takes place within 2-10 business days.